Responsible Gaming at Sankra

At Sankra Casino, we are deeply committed to providing a safe, fair, and enjoyable gaming environment for all our players. We believe that gambling should always remain a form of entertainment — never a source of financial stress or personal harm. Our responsible gaming framework reflects our dedication to player welfare, and we actively encourage everyone who uses the Sankra online casino to gamble mindfully and within their means.

Our Commitment to Player Safety

Here at Sankra, we take our duty of care seriously. We operate under a Curaçao Gaming Licence, and as a licensed operator, we are required to implement robust responsible gaming measures. Beyond legal obligations, we genuinely believe that sustainable gambling practices benefit both our players and our platform in the long run. Our team is continuously working to improve the tools, resources, and support available to every registered player.

We recognise that gambling can become problematic for some individuals. That is why we have designed our responsible gaming policy to help you stay in control at all times. Whether you are a casual player who enjoys slots occasionally or a more active participant in our live casino and sports betting sections, we encourage you to use the tools we provide.

Who Can Use the Sankra App and Platform

Access to the Sankra mobile app, including both the Sankra iOS app and Sankra Android app, is strictly restricted to adults. You must be at least 18 years of age — or the legal gambling age in your country of residence, whichever is higher — to register and play on our platform. When you complete the Sankra Casino registration process, you confirm that you meet this age requirement.

We verify player identity as part of our Know Your Customer (KYC) procedures. Before any withdrawal is processed, we may request documents to confirm your age, identity, and payment method. This is not only a regulatory requirement but also a measure we take to protect vulnerable individuals, including minors.

Protecting Minors

We prohibit anyone under the legal gambling age from accessing our services
We recommend that parents and guardians use parental control software to restrict access to gambling websites
We ask that you keep your Sankra login credentials private and never share account access with minors
We may suspend or close any account where we suspect underage gambling is occurring

Recognising Problem Gambling

At Sankra Casino, we understand that identifying problematic behaviour is the first step toward getting help. Gambling problems can affect anyone, regardless of experience or financial situation. We encourage all players to reflect honestly on their gambling habits by asking themselves the following questions:

Do you gamble more than you originally intended?
Do you gamble to recover money you have already lost?
Has gambling negatively affected your relationships, work, or finances?
Do you feel anxious, irritable, or restless when you are not gambling?
Do you hide your gambling activity from family or friends?
Have you borrowed money or sold belongings to fund gambling?

If you answered 'yes' to any of the above, we strongly encourage you to use the self-exclusion tools available on our platform and to seek professional support immediately.

Responsible Gaming Tools We Provide

We at Sankra have implemented a range of practical tools designed to help you manage your gambling activity. These tools are available directly through your account settings, and we encourage all players to make use of them proactively — not only when gambling becomes a concern.

Deposit Limits

You can set daily, weekly, or monthly deposit limits on your Sankra account. Once a limit is set, it takes effect immediately. If you wish to increase your limit, a cooling-off period will apply before the change becomes active. Reductions to your deposit limit take effect immediately upon your request.

Session Time Limits

Our platform allows you to set a maximum session duration. Once the time limit is reached, you will be automatically logged out of your account. This feature helps you maintain awareness of how long you have been playing.

Reality Checks

We can send you periodic notifications reminding you how long you have been playing and how much you have wagered during a session. These reality check reminders are designed to keep you informed and in control of your activity on our platform.

Loss Limits

You may set a maximum loss amount over a defined period. Once this limit is reached, you will be unable to place further bets until the period resets. We recommend using this tool alongside deposit limits for comprehensive financial control.

Self-Exclusion

If you feel that gambling is becoming harmful, we offer both temporary cool-off periods and long-term self-exclusion options. During a self-exclusion period, your access to the Sankra sign in page and all gaming services will be suspended. You will also be removed from our marketing communications. We take self-exclusion requests seriously, and we process them without delay.

To request self-exclusion, please contact our support team via live chat, available 24/7, or email us at support@sankra.com. Our team is available around the clock to assist you.

Responsible Use of Bonuses

We want to be transparent about how our promotional offers work. The Sankra Casino welcome bonus and Sankra free spins are designed to enhance your experience, not to encourage irresponsible play. Our Sankra bonus offers, including reload promotions and cashback, come with wagering requirements and betting limits that are clearly outlined in our terms and conditions.

We remind all players that a maximum bet of €5 applies while a bonus is active. Attempting to use gambling bonuses to fund high-risk or compulsive play is contrary to the spirit of responsible gaming. We reserve the right to review accounts and restrict or cancel bonuses if we observe behaviour that suggests harmful gambling patterns.

Support and External Resources

Here at Sankra, we want every player to know that help is always available. If you or someone you know is struggling with gambling-related issues, we encourage you to reach out to professional organisations that specialise in gambling support:

GamCare — www.gamcare.org.uk — free counselling and support for problem gamblers
Gamblers Anonymous — www.gamblersanonymous.org — peer support groups worldwide
BeGambleAware — www.begambleaware.org — advice, information, and support services
Gordon Moody Association — intensive therapy and residential treatment programmes

Our customer support team is available 24/7 via live chat and can be reached by email at support@sankra.com. We are here to listen and to direct you to the most appropriate resources if you need assistance.

Our Ongoing Responsibility

We at Sankra are committed to continually reviewing and improving our responsible gaming practices. Our staff receive ongoing training to identify signs of problem gambling and to respond appropriately. We analyse player behaviour patterns internally and may proactively reach out to players whose activity suggests potential harm.

Gambling should be fun. We want every interaction with the Sankra platform — whether through our desktop browser, mobile browser, or via the Sankra app — to be a positive experience. If at any point it stops being enjoyable, please use our tools, speak to our team, or take a break. We are here to support you every step of the way.

Content updated: August 10, 2026